Billing

Agreement customers:

Your invoice will go out on the 28th of each month and is due within 15 days. If a mow is missed on an assigned week then it will be added to the account and made up for on a week that isn’t specified on the mow schedule. Credits can not be made to the account nor refunds for this service.

Pay By Mow customers:

Your invoice will be sent to you on the 1st or 2nd and is due within 15 days.

Landscape Jobs:

50% deposit may be required

After walking the property with you, once the job is complete, your final invoice will be sent to you the day of or the day after, payment is due within 5 days unless otherwise discussed. Invoice may be adjusted after job is complete for any materials that weren’t use or for additional materials that were required (this will be discussed with you during the job).

Payment Methods:

DO NOT GIVE CHECKS / CASH TO CREW unless discussed with Leslie or Tony then ensure it’s in a sealed envelope

Online via our website - Top right hand corner “Pay Now” link

Autopay / Card on File - please set up with Leslie or Tony - card can be set to auto-run on the 1st, 15th, or the End of Month

Check - make payable to “Superior Landcare” mail to:
9500 Feather Grass Lane
Ste 120-120
Fort Worth, TX 76177

Scheduling, Rain & Satisfaction

You will be assigned a service day based on our routing. Although your service day could change, we will inform you of this change so there are no surprises.

If it rains on your scheduled day, the crew will be out the following working day. However, it is up to the foreman to determine if your yard is too saturated for a mower as we don’t want to create divots in your beautiful yard.

We don’t run a crew on Sundays and try not to work our crews too hard on Saturdays if weekend work is required.

If for some reason, you are not satisfied with our service please let us know! We can not fix an issue without knowing there is one. Our crews are informed of complaints and concerns so that we can minimize it happening again. If you are unsatisfied on your scheduled service date, please inform Leslie or Tony within 24 hours.

Damage, pets & Gates

We take full responsibility for damage done at our fault and will replace sprinkler heads that we damaged. If we don’t notice the damage at the time, please inform us within 24 hours so we can have someone come out and take a look. However, it is your responsibility to protect other items in the yard by picking things up or restricting access to personal items before our crew arrives.

Pets are amazing but please put them inside before our crew arrives. Although I’m sure Fido has never ever hurt someone before, some of our crew members are less than fond of sweet little Fido.

Security is a necessity! We will need the combination for the gate or ensure it is unlocked prior to our crew arriving. If the gate is locked upon their arrival, you are not home, and they can’t service the backyard we still charge the full rate.